AI Showcase

SupportIQ ticket deflection engine

PSYT engineered a custom AI Support Agent grounded in SupportIQ's documentation to deflect 68% of support tickets automatically.

Qdrant LangChain OpenAI Zendesk API
Client

SupportIQ

Industry

Customer Success

Verified Result

68% Deflection

The Challenge

SupportIQ was experiencing exponential user growth, leading to a massive surge in customer support tickets. Their customer success team was overwhelmed by repetitive questions, causing customer wait times to exceed 12 hours. Hiring additional agents globally was cost-prohibitive, and off-the-shelf chatbots failed to handle complex queries accurately, often hallucinating responses.

Our Solution

PSYT engineered a custom AI Support Agent grounded in SupportIQ's documentation and knowledge bases.

Core Product Features

  • Vector Ingestion (RAG): Automated pipeline indexing PDFs, help articles, and database schemas into Qdrant vector database.
  • Model Guardrails: Customized filtering layer using LangChain to prevent prompt injections, coordinate topic bounds, and ensure responses stay brand-compliant.
  • Omnichannel Hand-off: Integrated directly with Zendesk APIs to hand off complex tickets to human support agents seamlessly.

Concrete Outcomes & Results

68%Ticket Deflection Rate
< 5sAverage Response Speed
3 MonthsFull ROI Timeline

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